Shipping policy
Dispatch & Delivery
All ILSE orders are carefully prepared and shipped from our European warehouse 🇪🇺
We aim to dispatch your order within 24–48 hours after it is placed. Once shipped, your parcel is handled by trusted carriers to ensure a smooth and reliable delivery experience.
Every order is fully tracked from our hands to yours.
Tracking
As soon as your order leaves our warehouse, you will receive an email with your tracking number and tracking link.
Please allow 24–48 hours for tracking updates to appear in the system.
Delivery Times
Estimated delivery times depending on your location:
| Destination | Standard Shipping (Global Mail / DPD) | Express Shipping (DHL) |
|---|---|---|
| European Union (EU) | 3–8 business days | 1–3 business days |
| United Kingdom (UK) | 3–8 business days | 1–3 business days |
| United States (USA) | 8–14 business days | 2–3 business days |
| Rest of the World | 8–14 business days | 2–5 business days |
Important Information
- Delivery times are estimates, not guarantees
- Delays may occur during peak periods or due to external factors (customs, logistics, etc.)
- We do not ship to PO boxes or parcel lockers/stations
We do everything we can to ensure your order arrives quickly, safely. Thank you for choosing ILSE.
